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Roads / Public Works

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1. What do I need to know about snow routes?

Priority criteria for snow routes

Priority 1
Streets classified as arterials, major collectors, commercial/industrial and commercial business areas. These typically are high-volume streets that connect major sections of Town and provide access for emergency fire, police and medical services.

Priority 2
Streets classified as minor collectors and school bus routes or roads providing access to schools.

Priority 3
Low-volume and residential streets.

Priority 4
Cul-de-sacs and alleyways.

2. How do I get a pothole fixed?

To report a pothole that needs repaired, call 720-733-2462.

3. Where do I find road construction updates and schedules?

Road construction updates and schedules can be found on the Public Works page under roadway projects.

4. I live on a cul-de-sac and there is a pile of snow in the middle, are you ever going to remove it?

The Town is prioritizing and investing resources in achieving public safety goals only at this time. Removing plowed and piled snow is not a priority.

5. Plowed snow landed on my driveway and sidewalks. Why do you do that, and when are you going to clear it?

When we plow streets, some snow will end up on your driveway and, possibly, your sidewalks. We know this can be frustrating, but it sometimes is an unfortunate and unavoidable result of snowplowing. To avoid this, shovel the snow from your driveway and sidewalks into your yard, because any snow you place in the street may wind up being plowed back onto your driveway or sidewalk.

6. When are you going to come around and clear the drains once the snow starts to melt?

The service-level standard for storm drains is to investigate ponding water, determine if it’s a safety hazard and, if so, address the hazard.

7. When are the plows coming back into my neighborhood to remove the snow that was previously plowed and stacked?

The Town is prioritizing and investing resources in achieving public safety goals only at this time. Removing plowed and stacked snow is not a priority.

8. My street is really rutted due to melt. When will the Town clear the ice?

The Town’s service-level standard for ice, ruts or ice holes in neighborhood streets is one through lane that is passable in a two-wheel-drive sedan. Crews will investigate and, if necessary, remove or treat ice, ruts and ice holes deemed a safety hazard. To report a safety hazard, call 303-660-1020.

9. Where do I call to report a snow or ice safety hazard?

The Castle Rock Service Center, 303-660-1020.

10. When are you going to clear the rest of the snow on my street, widening it to two lanes instead of one?

The service-level standard for residential streets is one through lane that is passable in a two-wheel-drive sedan. Based on service-level priorities that address public safety only, the Town will not be doing any additional snow plowing on residential streets beyond clearing one passable lane.

11. How do I get a stop sign installed on my street?

We hear this question, in one way or another, just about every day. Many people, concerned about speeding and potential accidents, call us to request stop signs. These traffic controls may not always be appropriate or even safe for every situation.

Stop signs, when properly located, can be useful traffic-control devices. But their installation must be carefully evaluated to be in compliance with the Manual on Uniform Traffic Control Devices. More...

12. How do I report vandalism to a sign?

If you notice vandalism to a traffic sign, call the Public Works Department, 720-733-2477.

13. How do you synchronize traffic lights?

Traffic signal coordination is the timing of traffic signals so traffic can travel along a street without stopping at every light. Several factors make trying to coordinate (synchronize) signals difficult.

Each street's green indications are referred to as a phase. A simple intersection consists of two phases:

• Phase one - green for the main street
• Phase two - green for the cross street (This is called a cycle length.)

The amount of green each phase is given is based on the amount of traffic on the streets.

14. Why don't we have longer cycle lengths for traffic signals?

As the cycle length is increased, the amount of time given to the red lights increases, meaning longer delays and longer lines of cars. This balancing act becomes more difficult at intersections with left turn arrows, because this is a separate phase. These signals, which commonly are found in Town, have eight or more phases, increasing the cycle length. The quality of progression can be very sensitive to these cycle lengths.

When signals are irregularly spaced, providing progression can be a very difficult task. On some streets, full two-way progression is only possible for very short stretches. Good coordination plans must be updated whenever traffic volumes increase or new signals are added.

Despite the difficulties, good signal coordination benefits include reduced auto air pollutant emissions, reduced delay for drivers, improved roadway efficiency and decreased fuel consumption.

15. What are the different types of traffic signals? I’ve noticed cameras on some of them.

Castle Rock uses two types of traffic signals: fixed-time signals and traffic-actuated signals. Fixed-time signals are set for average conditions and change at predetermined time intervals. Traffic-actuated signals use motion-detectors, which look like cameras, to detect the presence of vehicles at an intersection and adjust the timing for optimal traffic flow. More...

16. What if a traffic signal isn't working correctly?

If you notice a traffic signal that doesn't seem to be working correctly, call the Police Department, 303-663-6100.

Please give as much detail from the observed problem as possible.

17. How are the streets swept and maintained?

The streets are swept with mechanical broom machines. The schedule is:

• Early every Friday morning for the downtown and retail / business areas.
• Residential areas are swept about once every 90 days.
• Main routes are swept when necessary, like after snow events.
• Specialty sweeping occurs near construction areas, transportation spills or traffic accident clean-ups, as required.

18. Where do I find street closure information?

Road closure updates can be found on the Public Works page under roadway projects.

19. How are speed limits set?

Speed limits on Town roadways are determined on the basis of traffic engineering surveys. These surveys include an analysis of roadway conditions, accident records and a count of the prevailing speed of traffic. A safe and reasonable limit is set at or below the speed at which 85 percent of drivers drive.

20. How can I get a traffic volume count?

View the latest traffic volume map.

21. How can I get information about traffic calming in my neighborhood?

The Town has recently introduced a new traffic calming policy.

22. Tell me about speed bumps.

Most bumps are designed to allow vehicles to cross at 15 to 25 mph without too much trouble.

Like stop signs, speed bumps are perceived as an easy solution to speeding. But speed bumps also have limitations. Contacting law enforcement should be your first step if you have concerns about consistent speeding on a particular street.

Speed bumps, when properly located, can be a useful traffic-control device. However, their installation must be carefully evaluated.

23. What is the proper way to cross a street at an intersection?

This subject isn’t as simple and straightforward as it may sound. At intersections where there is no pedestrian signal, pedestrians should cross in conjunction with the traffic signals.

At signalized intersections where there is a pedestrian signal, cross when the "walk" or walking pedestrian symbol lights up. A flashing "don't walk" or upraised hand symbol means that if you haven’t yet entered the intersection, it’s too late to cross the street before the traffic signal changes. A steady "don't walk" or a steady upraised hand signal means it’s too late to begin crossing. Don’t enter the street, but quickly finish crossing if you already have started. More...

24. What transportation services does the Town offer?

The Town of Castle Rock offers three transportation services to the public: the Town transit service; FrontRange Express commuter bus service; and the Castle Rock Senior Center Shuttle. More...