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Utilities

Show All Answers

1. Where do I pay my water utility bill?

You can pay your utility bill online by credit card via online bill pay by credit card, or by check via online bill pay by check. The Utilities Department accepts debit and credit cards, cash, checks or money orders. Utility bill payments can be mailed or dropped off at the drop box in the parking lot at Town Hall, 100 N. Wilcox St. Payments may also be dropped off at the Utilities Department, 175 Kellogg Court. (Payments dropped off at this location could be delayed one day.)

2. What are the water and sewer rates?

2010 rates and fees

3. Why does the Town have watering restrictions?

Castle Rock has been on watering restrictions since 1985. The intent of the program is to evenly distribute the water demand minimizing the summer peaks that are placed on the system. The every-third-day / specific hours watering program, begins in May and continues through August.

4. How do I report a water leak?

Call the Town's Utilities Department, 720-733-6000. The Utilities Department will contact a line maintenance technician to determine if the leak source is within the homeowner’s system or is the responsibility of the Town. The after hours emergency number is the Police Department, 303-663-6100.

5. How do I report a water violation?

Call the Utilities Department, 720-733-6000, or stop by 175 Kellogg Court. You will be required to sign an affidavit of the time and date that you witnessed the violation. When reporting a water violation, provide the address and approximate date / time of the violation. The Town water monitors then will investigate the claim. If the water monitor catches the offender watering outside the restricted days / time, a water violation warning will be issued. A warning carries no monetary charge, but subsequent violations carry surcharges.

Call 720-733-6000 for more information on reporting a water violation.