Castle Rock Water Cares

Castle Rock Water cares about its customers. You may have heard about the fire at a Meadows neighborhood home on Tuesday, April 17, 2018. While experts are still evaluating possible causes of the fire, extreme wind conditions and highly flammable vegetation were factors. Additionally, both a Castle Rock Water remote-reading radio device and a gas meter were installed on the side of the home in the area where the fire originated. In an abundance of caution, the Town will be proactively inspecting more than 5,300 remote devices similar to what was on the home. 

As of May 2019, almost all of those MXU units have been inspected throughout Town and no problems have been discovered with these units. The fire department investigation found that the water meter infrastructure was not the cause of the fire.

Proactive inspections

Town officials do not believe there is a public safety concern but in an abundance of caution, the Town initiated a proactive inspection of the remote-reading radio devices. Crews are making a physical assessment and radio communications check of the devices. They are also evaluating the defensible space around the area of the device. Homeowners will be notified if the device on their home has been inspected.

Defensible space

Flammable vegetation was a contributing factor to this fire. In dry weather conditions, understanding defensible space is extremely important. Experts recommend moving combustible materials, such as fire-prone vegetation - including Juniper shrubs and Fitzer bushes - away from the home. Also, it's especially important to keep the area around utility hookups clear. If residents have questions regarding flammable vegetation and defensible space around homes, call Castle Rock Fire and Rescue at 303-660-1066.

Learn more about highly flammable vegetation.

Contact us

Castle Rock Water is working to stay proactive and transparent with customers. There is not a public safety risk, but concerned customers are encouraged to call Castle Rock Water Customer Service at 720-733-6000. Customers may also email to check if their home is on the inspection list.

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