Castle Rock Fire and Rescue Department is one of about 220 internationally accredited agencies through the Commission on Fire Accreditation International.
CRFD is committed to a continuous improvement process that encompasses a comprehensive self-assessment and evaluation model that examines past, current and future levels of service and performance, then compares them to industry best practices.
Each year, CRFD reviews and reports on its performance against established baselines (what we say we are capable of) and benchmarks (a measured improvement in performance, or goal), as well as its progress toward strategic goals.
International accreditation through the Commission on Fire Accreditation International requires comprehensive self-evaluation of a fire and emergency service agency at every level.
At the center of the accreditation model is a continuous improvement philosophy that drives the Fire Department to 1) examine every part of its service delivery and 2) strive to improve, using industry best practices as a goal.
As part of this self-evaluation process, the department must generate three documents:
Strategic PlanThe Strategic Plan is a three-year plan, developed with community input regarding service priorities, expectations and concerns for the department, and any strengths and/or weaknesses observed.
The department convened a small strategic planning team to establish goals and objectives for the next three years, to ensure that CRFD can strive to achieve its vision, “Be the Best – at providing emergency and prevention services,” and meet its mission of “High Customer Satisfaction – through quality preparation and excellent service.” The Strategic Plan is reviewed and updateded at CRFD’s annual department retreat.
2016 - 2019 Strategic Plan
Community Risk Assessment and Standards of CoverThe Community Risk Assessment and Standards of Cover is a cornerstone document in the international accreditation model that describes and defines a community-based risk assessment and documents historical performance based on call type risk and population. This includes a general overview of Castle Rock Fire and Rescue including the community served, department history, service milestones, topography, disaster potential and more. Data were compiled from 2007 through 2011. Town Council unanimously approved the document in May 2012.
The Standards of Cover is a very large document to download. You may view it online, or stop by Fire Headquarters, 300 N. Perry St., to view a copy.
Self-assessment manualThe Self-Assessment Manual is an extensive review of all department functions. The manual covers 10 categories and 280 performance criteria. These categories range from how the department is legally founded, to how it provides each of its program services, to details such as maintaining an adequate administrative support structure.
2017 CRFD Self-Assessment Manual
Levels of service analysis
• Implemented a third full-time medic unit to serve Founders Village
• Identified the need for a fire station in Crystal Valley
• Updated the internal standards for the number and type of units responding to a given incident
• Continued work with the Douglas County Regional Communications Center to implement an upgraded computer-aided dispatch system, allowing for a more dynamic fire-dispatching process
Standards of Cover
The master plan is a five-year plan that addresses the department's capabilities based on the current deployment model. The master plan identifies characteristics that directly influence the department’s ability to respond to calls for service, while maintaining appropriate levels of service and adequate resources for simultaneous incidents. Based on the tenants, thresholds and performance guidelines within the 2014-2019 Fire Master Plan, Town Council approved a fifth fire station in the Crystal Valley Area. This station opened for service in 2018.